Privacy Policy
Last updated: 25th July 2025
Prop Vault Storage (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our services or interact with us.
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1. Who We Are
Prop Vault Storage is a UK-based storage service specialising in secure warehousing, inventory management, and collection/return logistics for props, sets, and assets in the TV and film production industry.
Data Controller:
Prop Vault Storage
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Email: peter@propvaultstorage.co.uk
Phone: 07830148992
2. What Personal Data We Collect
We may collect and process the following types of personal data:
a) From Clients and Partners
• Full name and job title
• Business contact information (email, phone number, company name)
• Billing and payment information
• Communications (emails, messages, service inquiries)
• Delivery/pick-up location data
b) From Website Users
• IP address
• Browser type and device
• Pages visited and time spent
• Cookies and usage data (see section 7)
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3. How We Use Your Information
We process your data for the following purposes:
• To provide and manage our storage and logistics services
• To send invoices, service updates, and account notifications
• To respond to enquiries or support requests
• To maintain and improve our website and user experience
• To comply with legal obligations or resolve disputes
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4. Lawful Bases for Processing
We rely on the following lawful bases:
• Contractual necessity – to fulfil our service obligations
• Legitimate interests – for business operations and service improvement
• Consent – where you have explicitly agreed (e.g. newsletter signup)
• Legal compliance – to meet regulatory or financial obligations
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5. Data Sharing
We do not sell or rent your personal data. We may share data with:
• Trusted service providers (e.g. invoicing, logistics software, IT support)
• Professional advisors (e.g. accountants, legal representatives)
• Government or regulatory authorities where legally required
All third parties are under strict contractual obligations to keep your data secure and only use it for specified purposes.
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6. Data Retention
We retain your data only for as long as necessary:
• Client data: Up to 6 years for legal/accounting purposes
• Website cookies: As defined in our cookie policy
• Enquiries: Up to 12 months if not converted to active clients
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7. Cookies and Tracking
Our website may use cookies to:
• Understand how visitors interact with our site
• Improve functionality and user experience
• Manage session data for logged-in users
You can control cookies via your browser settings.
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8. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain data processing
• Request data portability
• Lodge a complaint with the ICO (www.ico.org.uk)
To exercise these rights, contact us at:
📧 peter@propvaultstorage.co.uk | 📞 07830148992
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9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Encrypted data storage
• Secure backups
• Access controls and staff confidentiality agreements
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10. Third-Party Links
Our website may link to third-party sites (e.g. payment providers or partners). We are not responsible for the privacy practices of these sites.
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11. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated via email or our website.
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12. Contact
If you have questions or concerns about this privacy policy or your data, please contact:
Data Protection Lead
Prop Vault Storage
Email: peter@propvaultstorage.co.uk
Phone: 07830148992